Delivery Time?
Deliveries should take up to 15 days, regardless of the delivery country
What if the item I received is damaged on delivery?
If we made a mistake, call us or send us an email by visiting our Contact Us Page. We will schedule a pick-up of the item and place a new order immediately.
Some items from my order got canceled, how do I get my refund?
We will refund the paid value of these canceled items back into your bank account. You will receive an email with the confirmation of the refund.
What’s the Prime Membership?
Prime Members will need to sign into their account before they can shop at the discounted pricing and before they have access to the Exclusive Products, which are complimentary and only available to our Prime Members.
I’m having problems signing into my account. Do I have to create a new one?
We can assist with whether or not you need to create a new account. Just either call us on +441835343011 or email us at [email protected]. You can also chat with us 24 hours by clicking on the right bottom-hand corner of your device/desktop browser.
What payment methods do you accept?
Currently we accept Visa and MasterCard and try to enforce (where possible) payment methods via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website
How can I return an item?
To return an item, please contact our Support via phone on +441835343011 or via email at [email protected] within 14 days from the day you received the item.
Customer Service opening hours
We promise to respond to all queries within 24 hours and have a customer service team that is available around the clock, seven days a week.
How do I cancel my membership?
You are always free to cancel! Simply call, chat with, or email our customer service. You can continue using the membership service after canceling it until the end of the current period.
How do I contact customer support?
Reach out to our customer support by email: [email protected] or by our customer support phone number: +441835343011.
