Payment & Refund Policy

Last update was on the: 05-10-2021

PAYMENT

To shop with us, you need to:

  • be at least 18 years old;
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
  • be a private individual (we do not permit corporate customers).

stylesontop.com accepts both Visa card and MasterCard

stylesontop.com provides large discounts on a huge selection of fashion products. Shopping at discounted prices on our website is only possible if you are a Member (either Classic or Prime).

We provide the same selection of fashion products to all our Customers, however If you are not a Member you will purchase at the regular show price. You will not need an account or to be a Member to purchase our products at the regular prices.

All Customers and Members will pay shipping cost per product, the shipping costs will be visible upon checkout and before you go through with your payment.

BILLING

All charges will appear on the customer’s account statement as stylesontop.com+441835343011.

  • Recurring billing According to our Terms, fees in connection with Memberships will be automatically renewed at the conclusion of the first term chosen, for the same amount and duration, unless the Member gives notice of cancellation.
    We occasionally enrol our devoted Members in a loyalty program where randomly selected Members will receive a discounted Membership price on the subsequent payment only.
    By accepting our Terms, all Members consent to being enrolled in the trial period of their choice for the trial price offered at signup and acknowledge that, unless the Membership is cancelled before the trial period expires, the Member will automatically be enrolled in a full Membership at the price and conditions selected upon signup. Additionally, the Member permits us to charge the provided payment method the full Membership fee for each subsequent payment cycle.
  • Billing notifications will be sent from [email protected].

RETURN AND REFUNDS

We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below.

RETURNS
You must notify us within 14 days from delivery day by calling us at +441835343011 or emailing us at [email protected] if you wish to return an item. Our support centre is open 24 hours 7 days a week.

  • In certain cases, like in the case of sealed items that cannot be returned for hygiene or health protection reasons, your right to return an item get cancelled if the item becomes unsealed after delivery.
  • You are responsible for covering any deterioration in value caused by using the item improperly or in a way that is contrary to its intended purpose and usage. To put it another way, you may test the item in the same way that you would at a real store. However, depending on the economic worth of the item(s), you could end up getting just a small portion or none of the purchase price back if you return the item after damaging it via overuse or negligence.
  • All shipping costs related to returns will be covered by you.
  • Please make sure to include a copy of your order confirmation together with the item(s) you are returning, this will speed up the return process.

REFUNDS
When we have received your unused item(s) your refund for the product(s) will be paid to the original payment method you used when you purchased the item(s). We retain the right to delay issuing your refund until we have received the returned item(s) and had a chance to inspect them. We do not issue refunds for shipping costs you have incurred in connection with returning the item(s).

  • Recurring billing As a Member you can ask for a refund for your recurring costs by getting in touch with our Customer Service. However, partially used memberships will not be eligible for refunds.
    If you wish to cancel your Membership you should read below under the section “Cancellation” to see your options.

Please note, that no refunds will be given by cash, check, money transfer, or any other form of payment.

According to the payment method you have used, the deposit of the funds to your bank account may take 7-10 business days after we have processed the refund.